Important COVID-19 Updates Read Here

Sales: (780) 434-8411

Service: (780) 437-8456

Toll Free: 1(800) 272-9608

We are working hard to keep you updated on what matters, when it matters most. Our first priority is ensuring our customers continue to get the best service we can provide, while maintaining a safe environment.

For the time being we’re focusing our resources on making sure we do our best for our existing customers. New customers can skip the dealership, and shop 100% from home, click here to learn more. 

COVID-19 HEALTH & SAFETY MEASURES 

Last updated April, 15, 2020

Changes to Sales

  • Our showroom is open from 9:00AM-7:00PM Mon-Thur, and 9:00AM-6:00PM Fri-Sat. Our Sales team is available through our website, phone (780) 434-8411, and email bdc@kochford.com. Please note our Service Centre is still open to the public.

    Skip the dealership, and shop from home, click here to learn more.
  • We are offering delivery for all new and used vehicles purchased in Alberta from this point forward
  • We will also provide options that will allow the sales process (including necessary paperwork) to be completed in your own home 
  • Ford Credit will be deferring the first 3 monthly payments (for eligible new Ford vehicles purchased during the program period)
  • Ford Canada will provide you with an additional three monthly payments in Customer Cash on eligible new Ford vehicles
  • Together with deferred payments, we are providing a much-needed grace period of up to 6 months before customers need to worry about making their first vehicle payment 
  • We’ve introduced periodic and consistent wiping down of all door handle, keys, and high touch surfaces within the dealership; in order to provide a safe environment for customers and staff 
  • Staff and customers alike have been and will continue to be encouraged to maintain a proper hand washing regimen through the use of soap and hot water (or hand sanitizer if soap and water is not available) 
  • We would also like to emphasize that any skin to skin contact is highly discouraged (handshakes, hugs, fist bumps, etc.) 

Changes to Service, Parts, and Body Shop 

  • Reduced Service hours: Mon - Fri: 7:00AM - 6:00PM. Saturday: 8am -3pm. Sunday: Closed
  • We are offering pick-up and delivery for our service customers in Alberta. All pick-up and delivery in Edmonton is free of charge
  • We are continuing parts delivery in the Edmonton and surrounding areas alongside enhanced sanitation and disenfection procedures
  • We are offering free offsite estimates on all body work
  • We are offering remote imaging for insurance work  
  • We will also provide alternative payment options that do not require you to visit our store
  • Every vehicle will be completely and thoroughly disenfected before being returned
  • Special care will be taken to wipe down and disenfect all high touch areas of your vehicle before, during, and after work is completed (door handles, keys, gear shifts, manual adjustment mechanisms, etc.)
  • All support staff and techs will use gloves, seat covers, and steering wheel covers while working in and/or around your vehicle
  • All door handles, desks, payment devices, and high touch areas within the breezeway and Parts Department will be consistently and periodically disenfected

We understand that you may be interested in reaching out to financial institutions in regards to your auto loans. In order to simplify this and provide some help, we've compiled a list of contact numbers for the major lenders.

  • Ford Credit: 1-877-636-7346
  • Royal Bank: 1-800-769-2511
  • TD Auto Finance: 1-866-694-4392
  • BMO (Bank of Montreal): 1-888-801-2282
  • Scotiabank: 1-800-472-6842
  • Scotia Dealer Advantage: 1-877-298-3113
  • Servus Credit Union: 780-496-2000
  • ATB Financial: 1-800-332-8383
  • General Bank: 1-877-443-5620
  • Rifco: 1-888-303-2001
  • Carfinco: 1-888-486-4356
  • Tricor Lease and Finance: 1-866-876-4401


We’d like to thank you for your past and continued business. If you have any questions, please call Toll Free: 1 (877) 752-3492 or email us at bdc@kochford.com, and we will get back to you within a timely and efficient manner