Last updated: March 25, 2026
This Terms of Service and Privacy Policy (the “Policy”) explains how Koch Ford Lincoln Sales Ltd. and its related dealerships and websites (together, “Koch,” “we,” “us,” “our”) collect, use, disclose, and protect personal information, and the terms that apply when you use our websites, forms, and online services.
This Policy applies to our websites and services, including online inquiries, live chat, SMS/texting where offered, finance applications, service scheduling, parts requests, trade-in and appraisal tools, deposit tools, inventory browsing, and event registrations.
We are an Alberta motor vehicle business and operate in Alberta, Canada. Our privacy practices are intended to comply with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Anti-Spam Legislation (CASL).
By using our websites or services, you agree to this Policy. If you do not agree, do not use our sites or submit information through them.
We may collect personal information that you provide directly, such as:
We may also collect information automatically when you use our sites, such as IP address, device identifiers, browser type, pages viewed, approximate location, and referral sources through cookies and similar technologies.
We use personal information to:
If you subscribe or otherwise consent, we may send you marketing messages (email, SMS, or other electronic messages). You can unsubscribe at any time using the link in the message or by contacting us. We process unsubscribe requests within the CASL-required timelines and maintain required sender identification and unsubscribe functionality.
We use cookies and similar technologies to operate our sites, remember preferences, measure performance, and help deliver relevant ads. Some cookies are set by third parties that provide analytics and advertising services. You can manage cookie preferences in your browser settings and, where available, through our cookie consent tools. Blocking certain cookies may affect site functionality.
We may use analytics and advertising tools (for example, Google services and Meta services) that collect information about your interactions with our sites and ads. These tools may use cookies, pixels, and similar technologies for measurement, attribution, and ad targeting. Where required, we seek meaningful consent for tracking and advertising-related collection and use.
We may share personal information with:
Service providers may process information outside Alberta or Canada. If personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction.
Third-party tools we use (including website chat and texting providers) may collect, store, and process the information you submit through those tools on our behalf, including chat transcripts and contact details. Where these vendors store or process information outside Alberta or Canada, the information may be subject to the laws of that jurisdiction. We require our vendors to use reasonable safeguards and to use the information only to provide services to us.
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary for the purposes described in this Policy, or as required by law, including record-keeping obligations.
If a privacy breach involving personal information under our control creates a real risk of significant harm, we will follow Alberta PIPA requirements, including notifying the Office of the Information and Privacy Commissioner of Alberta (OIPC) and affected individuals as required.
Subject to limited legal exceptions, you may request access to your personal information and request corrections. Requests may require identity verification.
Our sites may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.
You agree not to misuse our sites, attempt unauthorized access, interfere with site operation, scrape content at scale, or use the site for unlawful purposes. All website content is provided “as is” and may be changed or removed at any time.
Inventory, pricing, incentives, payments, availability, and trade values shown online may be estimates and may change without notice. Final terms are confirmed in-store or through finalized paperwork.
To the fullest extent permitted by law, Koch is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our sites or services. Our total liability for any claim relating to the sites is limited to the amount you paid to us online for the specific transaction giving rise to the claim, if any.
This Policy is governed by the laws of Alberta and applicable federal laws of Canada, and you agree to the exclusive jurisdiction of the courts in Alberta.
We may update this Policy from time to time. The “Last updated” date shows the latest revision. Continued use of our sites means you accept the updated Policy.
Questions, access requests, corrections, or complaints can be sent to our Privacy Officer: bdc@kochford.com. You can also write to us at:
Koch Ford Lincoln Sales Ltd., 5121 Gateway Blvd, Edmonton, AB, T6H 5W5. Phone: (780) 434-8411.
