Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,430 reviews
Unexpectedly I was required to purchase new car for my business and I needed to buy it fast. The situation was very stressful for me, however, as soon as I entered the Koch Ford Lincoln dealership and… MoreUnexpectedly I was required to purchase new car for my business and I needed to buy it fast. The situation was very stressful for me, however, as soon as I entered the Koch Ford Lincoln dealership and describe what kind of car I need - Shelley and Kyd took most of that stress off my solders. They were very professional, informative and helpful. Shelley and Kyd did everything to keep necessary formalities to the minimum - checking my credit score was a breeze, pre-approval was done before I even had time to get nervous. Then Kyd really took time to present to me various options. It took me week or so, before I made a final decision on what car I would buy, and during that time I had thousand questions to Shelley and Kyd. They answered all of them, really helping me to make right decision. The final step - dealing with banks!!! That was where Shelley really showed her negotiations skills. She went "beyond and above" to complete that final step and at the end I was a HAPPY owner of a new car. I would recommend Koch Ford Lincoln to everybody. Less
Chase and the associates really took the stress out of buying the car. I left with a good understanding of all the features. Great experience.
My experience at Koch was very good, right from the first phone call we were treated excellent, the price and deal was amazing, we came in from out of town and was met at the airport with a ride to th… MoreMy experience at Koch was very good, right from the first phone call we were treated excellent, the price and deal was amazing, we came in from out of town and was met at the airport with a ride to the dealership. There were no surprises and everything was what we were expecting. Chase was excellent to deal with and ensured every detail was taken care of.. Less
Wow, KOCH makes me say "OH MY KOCH" to every part of dealing with them through the service of buying my new 2013 Ford Fusion on 11/03/2014. The people that helped us, we owe great gratitude… MoreWow, KOCH makes me say "OH MY KOCH" to every part of dealing with them through the service of buying my new 2013 Ford Fusion on 11/03/2014. The people that helped us, we owe great gratitude to "Dax, Jacinda, Bob, Pat, & the Whole Koch team"! We didn't like our numbers while trying to purchase the same car else where, talked to Koch, and they were able to get us better numbers, on a shorter term, with lower interest. We are a everyday mid-twenties working couple, which in some aspects, can make buying a car a little more difficult. They "again" smashed the competition out of the ball park, lowered the interest and got us a shorter term and said the car would be ready by Saturday. When they asked if the car had everything we wanted. We mentioned a Car Starter, and they promised it would be installed for Saturday. We went out to go test drive the car, but the car was missing, why was it it missing, because the Koch team had taking the initiative to pull the car in the shop early and start installing the starter immediately ahead of the schedule we were initially told. Which is better then the test drive, because we were being looked after. Got home today after all the final paperwork! to Get a call from Koch that the car was ready, and would be dropped off tonight! Not Saturday. Like "OH MY KOCH" keep blowing my mind please. Severely IMPRESSED! Sarah & Lionel (free to use "OH MY KOCH" slogan :-) Less
As soon as we walked in Shelly greeted us with a warm friendly smile. she asked us what we were looking for (Ford Escape) and she found us a one that met everything we wanted and much more. The Ford E… MoreAs soon as we walked in Shelly greeted us with a warm friendly smile. she asked us what we were looking for (Ford Escape) and she found us a one that met everything we wanted and much more. The Ford Escape she found us is even better then we originally wanted or imagined. It had features we thought we could never afford, let alone in a brand new car!! and the best part she and Rob made it happen for us financially. What a great Team of people! Highly recommend them. Less
Happy, happy, happy!! I bought a 2013 Lincoln MKX. This is a top notch company and thrilled with everything so far! There was no pressure and everyone was very professional. Thank you so very much and… MoreHappy, happy, happy!! I bought a 2013 Lincoln MKX. This is a top notch company and thrilled with everything so far! There was no pressure and everyone was very professional. Thank you so very much and I will be happy to recommend Koch! Less
