Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,445 reviews
Wow, KOCH makes me say "OH MY KOCH" to every part of dealing with them through the service of buying my new 2013 Ford Fusion on 11/03/2014. The people that helped us, we owe great gratitude… MoreWow, KOCH makes me say "OH MY KOCH" to every part of dealing with them through the service of buying my new 2013 Ford Fusion on 11/03/2014. The people that helped us, we owe great gratitude to "Dax, Jacinda, Bob, Pat, & the Whole Koch team"! We didn't like our numbers while trying to purchase the same car else where, talked to Koch, and they were able to get us better numbers, on a shorter term, with lower interest. We are a everyday mid-twenties working couple, which in some aspects, can make buying a car a little more difficult. They "again" smashed the competition out of the ball park, lowered the interest and got us a shorter term and said the car would be ready by Saturday. When they asked if the car had everything we wanted. We mentioned a Car Starter, and they promised it would be installed for Saturday. We went out to go test drive the car, but the car was missing, why was it it missing, because the Koch team had taking the initiative to pull the car in the shop early and start installing the starter immediately ahead of the schedule we were initially told. Which is better then the test drive, because we were being looked after. Got home today after all the final paperwork! to Get a call from Koch that the car was ready, and would be dropped off tonight! Not Saturday. Like "OH MY KOCH" keep blowing my mind please. Severely IMPRESSED! Sarah & Lionel (free to use "OH MY KOCH" slogan :-) Less
As soon as we walked in Shelly greeted us with a warm friendly smile. she asked us what we were looking for (Ford Escape) and she found us a one that met everything we wanted and much more. The Ford E… MoreAs soon as we walked in Shelly greeted us with a warm friendly smile. she asked us what we were looking for (Ford Escape) and she found us a one that met everything we wanted and much more. The Ford Escape she found us is even better then we originally wanted or imagined. It had features we thought we could never afford, let alone in a brand new car!! and the best part she and Rob made it happen for us financially. What a great Team of people! Highly recommend them. Less
Happy, happy, happy!! I bought a 2013 Lincoln MKX. This is a top notch company and thrilled with everything so far! There was no pressure and everyone was very professional. Thank you so very much and… MoreHappy, happy, happy!! I bought a 2013 Lincoln MKX. This is a top notch company and thrilled with everything so far! There was no pressure and everyone was very professional. Thank you so very much and I will be happy to recommend Koch! Less
Everyone I dealt with at Koch Ford Lincoln were just awesome! Shelly did an awesome job spec'ing and finding the exact vehicle I wanted and then she arranged to have it brought in by truck. Then… MoreEveryone I dealt with at Koch Ford Lincoln were just awesome! Shelly did an awesome job spec'ing and finding the exact vehicle I wanted and then she arranged to have it brought in by truck. Then she put a great 2 way remote starter in it for me (and gave me good price on it). The finance people at Koch explained everything so I knew exactly what I was signing and they even took care of arranging my insurance on the new vehicle and transferred my registration for me - I didn't have to do anything. They had the vehicle I wanted ready when they said it was going to be ready, it was clean and perfect inside and out. Shelly took the time to go through the vehicle with me and show me all the major functions, then she handed me the keys, gave me a free tank of gas, thanked me for my business and sent me happily on my way. I would recommend Shelly and Koch Ford Lincoln to anyone looking to buy a new vehicle. Thank you Shelly! Thank you Koch! Less
I have researched 2014 F150 FX4 through the Ford Canada website and at the end when it prompted for dealership I would like to visit, I wrote Koch Ford at Edmonton. Next day Shelley Posey send me an e… MoreI have researched 2014 F150 FX4 through the Ford Canada website and at the end when it prompted for dealership I would like to visit, I wrote Koch Ford at Edmonton. Next day Shelley Posey send me an e-mail introducing herself and asked to call her if I'm interested in discussing about the vehicle I have researched online the night before and she has also called me the same day and described me briefly all the deals they currently had. So I made an appointment and went to see her the same day, she was very friendly, professional and extremely knowledgeable about the truck as well as all the deals that were currently in place. She made me feel very comfortable and wasn't pushy or aggressive as some sales consultants I have came across in the past. She also got the sales manager to talk to me about some of the doubts I had on trading in my vehicle. I went back to see her in 4 days, she had got the truck ready for myself and the wife to test drive and she got a mechanic to look at our vehicle and gave us a fare trade in value without we having to fight over it. Also, working in conjunction with the sales manager, she was able to get us more discount than what she has originally told us. Over all, this is the sixteenth car I bought, I can honestly say she was the best sales consultant I have dealt with to this date next to another chap from Acura. We were very comfortable with her as well as Koch dealership. Sales manager Chuck Hyer was very professional and the finance manager Shelley Connick made the whole financing and purchasing extended warranty, accessories an enjoyable experience. I would definitely use Koch for all my service requirements going forward and in the future I'll buy any Ford vehicles from them without any hesitation what so ever. I truly believe a dealership makes a big difference than the vehicle manufacturer and Koch has met and exceeded our expectations. I'll recommend Koch Ford and Shelley Possey to anyone who I know would be interested in purchasing a vehicle. Less
The success of any business is a quality product and quality service Kyd gave my wife Henriette and I a coutious welcome, He was knowledgeable and respectfull. Kyd was punctual and organized open to a… MoreThe success of any business is a quality product and quality service Kyd gave my wife Henriette and I a coutious welcome, He was knowledgeable and respectfull. Kyd was punctual and organized open to all questions and answered them with integrity we were given a thorough explanation of the exterior and interior of all the cars functions he told us to call him any time for any further questions I left with trust from Koch Ford Lincoln John Belcourt Less
