Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,516 reviews
Brett Walker is by far the best sales man I have had the pleasure of meeting. He has a great sense of humor and won't bullshit you into spending your kids college money on the most expensive vehic… MoreBrett Walker is by far the best sales man I have had the pleasure of meeting. He has a great sense of humor and won't bullshit you into spending your kids college money on the most expensive vehicle on the lot. I recommend Brett to anyone who is looking to buy a new or used vehicle. Less
I went into Koch Ford with a friend who was looking to buy a vehicle. As we were browsing the trucks outside, a salesman named Brett Walker approached us. My friend wasn't too sure about buying a… MoreI went into Koch Ford with a friend who was looking to buy a vehicle. As we were browsing the trucks outside, a salesman named Brett Walker approached us. My friend wasn't too sure about buying a Ford but Brett made our experience wonderful. I highly recommend you going to this dealership and asking for Bret; he is the most honest vehicle salesman I have ever met. Less
I would just like to say dealing with this dealership was a very good experience. I dealt with a gentleman named Terry Peck. Terry went above and beyond to answer all my questions and left me leaving… MoreI would just like to say dealing with this dealership was a very good experience. I dealt with a gentleman named Terry Peck. Terry went above and beyond to answer all my questions and left me leaving the dealership feeling very satisfied. Cheers to Terry Peck and the whole Koch Ford team! Less
Brett Walker is a person who goes above and beyond for his customers and his friends. He is an absolute pleasure to be around and will always bring a smile to your face!!!
Deal with Preston (parts dept) on a regular basis and definitely give him full props and thanks for the job he does... quick, efficiently and in a timely fashion.. If parts personnel could be rated on… MoreDeal with Preston (parts dept) on a regular basis and definitely give him full props and thanks for the job he does... quick, efficiently and in a timely fashion.. If parts personnel could be rated on their own he gets 5 stars. Less
Had my Lincoln in for service today and it was a good experience as usual. Blair Martin, the Lincoln Service Advisor is outstanding. His background as a tech makes him knowledgeable and able to prop… MoreHad my Lincoln in for service today and it was a good experience as usual. Blair Martin, the Lincoln Service Advisor is outstanding. His background as a tech makes him knowledgeable and able to properly diagnose issues. He consistently delivers on what he promises! Less
