Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,430 reviews
Friendly staff, clean facility. Go beyond and above to satisfy customers. Dropped my vehicle off, they supplied me an Uber ride from there and back.
The service has always been professional, reliable, and friendly from start to finish. The driver was punctual, and courteous, The service technician communicated clearly and patiently and kept me in… MoreThe service has always been professional, reliable, and friendly from start to finish. The driver was punctual, and courteous, The service technician communicated clearly and patiently and kept me informed by explaining all the steps and recommendations, he even sent me a video on how to connect the vehicle to internet, and what steps to take to avoide problems in the future. He also advised on when the parts will be ready and how safe it is to drive the car. I'd highly recommend Kich Ford Lincoln in Calgary trail. Less
The service department was very responsive to an issue with my motorhome. They got it in within 24 hours and had the repair completed within 2 days of the appointment. I received regular text updates… MoreThe service department was very responsive to an issue with my motorhome. They got it in within 24 hours and had the repair completed within 2 days of the appointment. I received regular text updates during the time that the motorhome was in the shop. Everything was easy during this repair. Less
Great service and very efficient!
