Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,430 reviews
The maintenance on my car was performed perfectly and at a reasonable cost. The staff at Koch are very knowledgeable and friendly!
The service team was quick to solve the two recalls that were on my vehicle and send me on my way within the same day!
Great experience from start to finish. The staff was friendly, professional, and helpful, and the entire process was quick and efficient. They communicated clearly, answered all of my questions, and m… MoreGreat experience from start to finish. The staff was friendly, professional, and helpful, and the entire process was quick and efficient. They communicated clearly, answered all of my questions, and made sure everything was taken care of promptly. I really appreciate the excellent customer service and would definitely recommend this dealership to anyone looking for a smooth and positive service experience. Thank you! Less
Koch is a great place to deal with, Kelly was knowledgeable helpful and humorous! It was a great experience and I highly recommend Koch if you are in the Market for a Lincoln
We bought an Aviator 2.5 months ago. We were told, “Any problems we will take care of them”. They did just that. Some unexplained defects showed up and Koch Ford Lincoln, delivered a loaner, picked up… MoreWe bought an Aviator 2.5 months ago. We were told, “Any problems we will take care of them”. They did just that. Some unexplained defects showed up and Koch Ford Lincoln, delivered a loaner, picked up our car and communicated above and beyond while they completed the work and serviced our vehicle. It is so nice to pick up a beautifully cleaned/detailed car. Less
