Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,402 reviews
Great service everytime Ive come here since 2018
Monday morning, just dropped the Mr at Edmonton Airport. Coming home, I picked up a huge chunk of metal in a rear tire. Just 2 or 3 Kms from Koch Ford. I pulled up to the service bay at 5.30. At 7am t… MoreMonday morning, just dropped the Mr at Edmonton Airport. Coming home, I picked up a huge chunk of metal in a rear tire. Just 2 or 3 Kms from Koch Ford. I pulled up to the service bay at 5.30. At 7am the wonderful Connie took care of me, as I was exhausted and very stressed. She was so calm, reassuring and efficient. I was in an Uber going home by 7.20am. I can’t thank Connie enough for her exemplary service, her compassion and total professionalism. Less
The worst human beings in the entire world. I was at this place for years and I can tell you this: The service people are all salesmen who get fired if they don't sell you enough useless add-ons… MoreThe worst human beings in the entire world. I was at this place for years and I can tell you this: The service people are all salesmen who get fired if they don't sell you enough useless add-ons when you bring your vehicle in. Read the One star reviews is all I'm saying. Less
Blaire is always friendly and helpful and goes above and beyond in any way he can. Thank you!
