Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,392 reviews
People in service very accommodating. Excellent customer lounge
It’s my 1st time to visit this dealership and it’s way better service than the previous Ford Dealership I usually go to. Quick and friendly customer service the way it should be. 5 stars in my book!
What a great experience!! Jay was awesome to deal with.
Great service! Highly Recommend. Angie looked after me from beginning to end !
Been customers of Koch for over 10 years. Purchased 2 Lincoln’s from Kelly. Extremely pleased with Kelly, he is very helpful, knowledgeable and make it easy to purchase a new vehicle. Trust his judgme… MoreBeen customers of Koch for over 10 years. Purchased 2 Lincoln’s from Kelly. Extremely pleased with Kelly, he is very helpful, knowledgeable and make it easy to purchase a new vehicle. Trust his judgment and information. Kelly has lots of integrity. We also receive excellent service in the Service Department of Koch. Staff always go above and beyond. The total reason we purchased a 2nd Lincoln from Koch is due to Kelly and the Service Department Less
