Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,392 reviews
Shilene really went out her way to help with the issue and arranging a rental for me over the weekend, which is always challenging. The vehicle was fixed promptly as well!
We had a great experience with Koch and Andres as our sales representative! Highly recommend to anybody looking for a new vehicle within the Edmonton area!
I’ve taken my F150 to Koch Service twice under factory warranty where the repair failed shortly after. The most recent repair only lasted 30,000 kms and less than 2 years. Surprisingly, Koch Service w… MoreI’ve taken my F150 to Koch Service twice under factory warranty where the repair failed shortly after. The most recent repair only lasted 30,000 kms and less than 2 years. Surprisingly, Koch Service would only cover ⅔ of the cost because the factory warranty had expired. They informed me if the initial repair had been at customer cost there would have been a two year unlimited KM dealership warranty. The message is Koch will not guarantee the quality of their service on factory warranty repairs and this is concerning for the customer. Less
