Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
After having a bad couple of experiences at this location, I was reached out to by both Blair and Jeremy. They gathered all the details from my bad experience to fully understand what went wrong and h… MoreAfter having a bad couple of experiences at this location, I was reached out to by both Blair and Jeremy. They gathered all the details from my bad experience to fully understand what went wrong and how they could do better in the future. They went the extra mile to ensure that I was taken care of and that I would have the confidence to take my car back to them in the future. I am happy with how the situation was handled and resolved in a professional manner. Less
Been doing all regular maintenance at Koch, this last one was a disappointment. Regular oil change, tire rotation check-up. Even had a 100 point inspection guarantee. I ended up with a skid cover unat… MoreBeen doing all regular maintenance at Koch, this last one was a disappointment. Regular oil change, tire rotation check-up. Even had a 100 point inspection guarantee. I ended up with a skid cover unattached, my neighbor calling my attention to a "drooping" engine. Now doubting integrity of a thorough inspection guarantee. Brought unit back and service attendant just remarked we'll fix it fast and ended up an hour after with service report "attached new fastener" and another 100 point inspection guarantee. Waiting for something to go wrong again. No sorry nor apology made; impression- our guys regularly forget things but we'll guarantee the work. Received a call from Terry from Koch last Friday. He listened to my story and was sorry for the issue as well and apologized. He promised to discuss this with mechanics and service representatives. He added that the fasteners designed by Ford regularly wear and tear and since I have been with the dealer for so many years may have loosened. Ford should look into this as they designed the covers to be removed every oil change. The Escape should be designed with a better fastener than self tapping screws. I intend to come back to Koch for my regular car servicing. Less
The service group went above and beyond to help me with the issues I'm having with my MKX. All very friendly and willing to help.
