Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
we came in with our 2000 Toyota Estima/Previa to get our front bearings replaced, plus we brought in the new bearings ourselves. we told the mechanic about our rubbing break, and they replaced the bea… Morewe came in with our 2000 Toyota Estima/Previa to get our front bearings replaced, plus we brought in the new bearings ourselves. we told the mechanic about our rubbing break, and they replaced the bearings and said everything was good to go, but on our trip back to Vancouver, the brake was still terribly bad. it was rubbing on the left front wheel and we were limited to the speed we could go because of us not wanting to cause any further damage to the car until we could see our mechanic back home. it is insane that the mechanic didn't say anything about the brake. also our ignition chamber started to jam and it took us 3 hours to fiddle with it to get it to work properly– this was not an issue when we came in. simply disappointing. Less
As usual I received excellent service. Service writer was very pleasant , informative and capable. Had detailing done on my car and it came to me looking brand new. I have dealing with Koch for severa… MoreAs usual I received excellent service. Service writer was very pleasant , informative and capable. Had detailing done on my car and it came to me looking brand new. I have dealing with Koch for several years and would have to give them a thumbs up on all counts! Less
Excellent service desk.professional
Worked on options to keep costs down - really appreciated the effort! Great work!
