Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Had a good experience here when purchasing a new truck. Want to highlight Jeremy/Phil/Ana/Andres and thank them for getting my deal done quickly and with full transparency.
Everyone at Koch was friendly, professional, and helpful. They made bringing a vehicle from Alberta into another province simple and seamless. It was a great experience working with Koch!
Mitch in the service department has been amazing to deal with! He makes sure our fleet trucks are quick and easily seen to. No outrageous repair recommendations.
After shopping around for a bit Kelly found us a perfect vehicle. From our first visit, Kelly was helpful, knowledgeable and a no pressure salesman. He’s an honest guy and a pleasure to deal with. Fro… MoreAfter shopping around for a bit Kelly found us a perfect vehicle. From our first visit, Kelly was helpful, knowledgeable and a no pressure salesman. He’s an honest guy and a pleasure to deal with. From start to finish, he and Nav made our experience stress free and easy. Would highly recommend Koch if you are looking for a new car. Less
Outstanding customer service from everybody purchasing new Mach E. Everybody was respectful and the thing that stood out was that it did not feel like other dealerships. It genuinely seemed like the t… MoreOutstanding customer service from everybody purchasing new Mach E. Everybody was respectful and the thing that stood out was that it did not feel like other dealerships. It genuinely seemed like the team was looking out for my interest, Lucas was very honest, and the finance team did not push extra charges that were unnecessary. They politely informed and just let the customer make the decision. I had a wonderful experience at Koch. Lucas was the man, he even got me a ridiculous oversized bow for my vehicle. Less
Koch treated me fairly and quickly. I always hated purchasing new vehicles, but my experience at Koch was easy and friendly!! Have always dealt with the Koch group on my other vehicles for service. C… MoreKoch treated me fairly and quickly. I always hated purchasing new vehicles, but my experience at Koch was easy and friendly!! Have always dealt with the Koch group on my other vehicles for service. Came in with the idea of buying an Explorer and Kelly was able to get me into a Lincoln Nautilus. Love the new vehicle!! Thanks guys!! Less
