Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,520 reviews
Got into service and tire swap on time and was out of there after a couple hours. Service staff kept me updated and lounge was quiet and comfortable. Just need to get my Lincoln washed next time as we… MoreGot into service and tire swap on time and was out of there after a couple hours. Service staff kept me updated and lounge was quiet and comfortable. Just need to get my Lincoln washed next time as weather was crappie that day! Less
I’ve gone through quite a few vehicles over the last several years, and I can honestly say this was the smoothest and most comfortable experience I’ve had yet. A huge thank you to Lucas, Phil, and Na… MoreI’ve gone through quite a few vehicles over the last several years, and I can honestly say this was the smoothest and most comfortable experience I’ve had yet. A huge thank you to Lucas, Phil, and Nav for making the transition into my new Explorer so seamless. They were fun, genuine, and—most importantly—they actually listened to what I needed and moved quickly to get things done. It’s rare to find a team that makes a trade-in and purchase feel this low-pressure and straightforward. If you’re searching for your next vehicle, I highly suggest reaching out to this crew. They’ll take care of you! Less
They did a really good job in getting me into a new truck at a great rate and price. Would definitely come back again in the future, Jamal is an amazing person to work with
I had a recall on our Lincoln Corsair, and the service department were fantastic. Great communication from the advisor. Work got completed on time, and vehicle returned clean and without any issues.
Excellent service from start to finish dealing with Koch. Right from Damon in Sales to Brennan the Sales Manager to Nav in finance, never any pressure and worked hard to get a deal done. Vehicle was d… MoreExcellent service from start to finish dealing with Koch. Right from Damon in Sales to Brennan the Sales Manager to Nav in finance, never any pressure and worked hard to get a deal done. Vehicle was delivered as expected. Great experience all around Less
