Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,392 reviews
Friendly, knowledgable, courteous.
Took my wife’s Lincoln Corsair in to Koch Ford on Friday the 26th Sept. for its annual service. They were very friendly and helpful, told me everything that was going to be done. The waiting room had… MoreTook my wife’s Lincoln Corsair in to Koch Ford on Friday the 26th Sept. for its annual service. They were very friendly and helpful, told me everything that was going to be done. The waiting room had great coffee. They came to tell me in person how things were going which was very thoughtful of them. Overall I had a great experience with Koch Fords service department. Less
Customer service is bad! They don't even have the decency to call and and explain their mistake. They just send you a text msg. Never going back here again!
Friendly staff and excellent service. Shilene went above and beyond. I am so impressed with this place.
Great service as always! Mitch went above and beyond.
Excellent service. Had transmission issue while on a road trip…Koch helped out with first class very timely help in a pinch. Really impressed…hats off.
