Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,392 reviews
Great Service! Ordered a part online — it was cheaper than in-store and ready for pickup right away. The process was quick, easy, and smooth. Excellent service and efficiency!
⭐️⭐️⭐️⭐️⭐️ Excellent Service from Koch Ford Lincoln! Even though I arrived late for my appointment, the team at Koch Ford Lincoln still welcomed me and took care of my F-150 without any problem. They… More⭐️⭐️⭐️⭐️⭐️ Excellent Service from Koch Ford Lincoln! Even though I arrived late for my appointment, the team at Koch Ford Lincoln still welcomed me and took care of my F-150 without any problem. They provided fast, efficient, and high-quality service. Everyone was friendly, professional, and made sure my truck was ready in no time. I really appreciate their great customer service — highly recommended! Less
Koch Ford!!! What an Amazing Dealership! The staff are Amazing!! Koch Ford was the first of Many Dealerships that I went to look for a used or new Vehicle was Clean and ready for Sale . Gus our sa… MoreKoch Ford!!! What an Amazing Dealership! The staff are Amazing!! Koch Ford was the first of Many Dealerships that I went to look for a used or new Vehicle was Clean and ready for Sale . Gus our sales person was Absolutely Fantastic! Ana in the business office and Phill the sales manager were all Awesome!! I recommend Koch Ford to Everyone!! Less
The customer car and experience was wonderful. We identified some concerns and they put in a plan to remedy it! Very impressed.
Dani and Barry helped us achieve the best deal on Outlander. They were super helpful throughout the process, the communication was very thorough and clear. From showing the car to us leaving with the… MoreDani and Barry helped us achieve the best deal on Outlander. They were super helpful throughout the process, the communication was very thorough and clear. From showing the car to us leaving with the car, they answered all our queries. And it is amazing we can still contact them if we have any questions. Amazing service, 10/10 recommended. Less
I walked in with a very specific car in mind after looking for it a long time...Andras delivered! The whole staff were very nice and accommodating to not only me, but my kids in tow! Thanks you Andras… MoreI walked in with a very specific car in mind after looking for it a long time...Andras delivered! The whole staff were very nice and accommodating to not only me, but my kids in tow! Thanks you Andras and Ana (finance) for making such a HUGE purchase for me so easy and exciting. ~B Less
