Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Great service as always! Mitch went above and beyond.
Excellent service. Had transmission issue while on a road trip…Koch helped out with first class very timely help in a pinch. Really impressed…hats off.
Amazing experience. Brought my vehicle in for a small recall. Shilene was very helpful getting me through the process. They even cleaned my truck while it was in their care. Koch Ford exceeded my expe… MoreAmazing experience. Brought my vehicle in for a small recall. Shilene was very helpful getting me through the process. They even cleaned my truck while it was in their care. Koch Ford exceeded my expectations. Less
I had an excellent experience with Koch Ford in Edmonton last Saturday. From start to finish, the process was straightforward and transparent, which I really appreciated. Lucas, the sales specialist,… MoreI had an excellent experience with Koch Ford in Edmonton last Saturday. From start to finish, the process was straightforward and transparent, which I really appreciated. Lucas, the sales specialist, was excellent. He listened to what I was looking for, answered all of my questions without pressure, and made sure I had the right information to make a confident decision. Nav, the finance manager, was extremely helpful and accommodating. He walked me through the details clearly, gave me straightforward options, and made the paperwork process simple and efficient. Gus also took the time to give me a quick but thorough update on the car features, which made getting on the road much easier. What stood out most was that there was no runaround, no upselling games, and no wasted time—just a professional, honest approach. I would recommend Koch Ford to anyone who values clear communication, knowledgeable staff, and a no-nonsense buying experience. Highly highly recommended this guys Love and all the best from our family Less
I had a great service and experienced at Koch Ford dealership. As soon as I get there they accomodate me right away. Jon Ngo made me feel at home and their service manager including the service associ… MoreI had a great service and experienced at Koch Ford dealership. As soon as I get there they accomodate me right away. Jon Ngo made me feel at home and their service manager including the service associates who helped me. I did an out of province inspection. Done it professionally and carefully check every detailed of my vehicle. Highly recommended !!! Keep up the excellent job!!! Less
