Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,517 reviews
My initial experience with Koch Ford was alright. The salesman (Used Department) that I first dealt with was nice, over enthused and had a pretty good knowledge of their stock. After a few questions… MoreMy initial experience with Koch Ford was alright. The salesman (Used Department) that I first dealt with was nice, over enthused and had a pretty good knowledge of their stock. After a few questions of what I was looking for he showed me a Jeep Grande Cherokee and after a test drive, I was in love with it. He explained that his parents had recently traded it in so he know just how great cared for it was. I had a few conditions before I agreed to purchase the Jeep. The most important after general maintenance was a new remote starter. I was told it did not have one installed and that they would put one in before I picked the vehicle up. Now, just over a year later, and one messed up month long experience I have discovered that the Jeep DID in fact have a starter installed. No one knows just how old it is as the sales man no longer works there anymore and I am getting the run around. I contacted the off site company that Koch sent my Jeep to and they informed me that they didn't install anything, they only sold Koch replacement fobs to pair with the starter that is in the Jeep. So because they were shady in getting a starter put in, not only do I not have ANY warranty on the stupid starter, it messed with my head lights, started randomly day and night (wasting gas and being a disturbance) and most recently, WHILE DRIVING, the hazards flashed uncontrollably and the locks started to go crazy going up and down, freaking the hell out of me! I am not impressed with KOCH FORD at all. I requested a brand new starter and received less than sub-par service. Had they been upfront about it it could have been resolved quickly and easily, but because I was given the run around and mixed answers I will never recommend anyone to there for new or used!! UPDATE: I waited over a month for a call back and finally got sick and tired of getting the run around! I expressed how I did not want a mechanic to take a look at the faulty starter and that I wanted a brand new one put in as that is what I was told I was supposed to be getting/paying for in the first place. I am very disappointed in the lack of customer service Update: I have to say that Glen Finstad took the time to ensure that my issue was resolved. Though I would not rate Koch at more than three stars, due to miscommunication during correspondence with almost all other staff members, Glen made sure that I was happy in the end and I finally got what I was initially promised at time to purchase. I do appreciate the hard work put in to correct the issue Less
Really impressed with the service. Brought my vehicle in for an insurance claim after being rear ended. They were not my first choice as I wanted to take my car to the dealer it was purchased from, bu… MoreReally impressed with the service. Brought my vehicle in for an insurance claim after being rear ended. They were not my first choice as I wanted to take my car to the dealer it was purchased from, but my insurance provider guaranteed Koch. From day one they were eceptionally friendly and helpful. Pauline and Andy in the body shop, were so helpful, and were a huge part of my great experience with Koch. Koch completed the work on my bumper in only a few days, including painting and ordering another part they were not initially aware they would need to replace. They did a fantastic job and I couldn't be happier with the quality of work. After I got my car back I was having issues with my battery, so they told me to bring the car back for a free inspection. Upon completion they said they would replace the battery free of charge. I am 100% satisfied with my experience with Koch and will recommend their body shop and maintenance center to all of my colleagues, friends and family. Less
available and never heard back from them. So I tried again, same thing. We corresponded and they suggested a date and then I never got a reply. I just emailed again today to see if I had the appointm… Moreavailable and never heard back from them. So I tried again, same thing. We corresponded and they suggested a date and then I never got a reply. I just emailed again today to see if I had the appointment they suggested, I hope I'll get a response this time. And the days I've brought my car in for service previously I never got a phone call when it was finished so I could pick it up. I haven't had a really good experience at all Less
Blair Martin, Assistant Service Manager is a great guy. Super helpful. I will be back 😆
