Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,517 reviews
I have had nothing but GREAT experiences at Koch ford. The service department treats you like you're family. They have helped me out a lot this last week with my car needing some well needed TLC.… MoreI have had nothing but GREAT experiences at Koch ford. The service department treats you like you're family. They have helped me out a lot this last week with my car needing some well needed TLC. I have been so pleased with their service and care for my Jeep that I have decided to trade it in and buy a Ford. I want to thank Blair Martin and his team for all of his ongoing help over that past few years!!!! I would also like to that Shelly Possey (honest and fun to work with when purchasing a new car) and Dax Stuckey (honest and trustworthy) for making this purchase EASY! Thanks again! Hope you all have a wonderful Thanksgiving weekend. Less
Blair Martin is an excellent service advisor with a priority focus on customer service and satisfaction! Highly recommended!
Blair Martin was very accommodating! He got me booked in during a limited time window, took care of everything. Service was great. Definitely getting all my car work done there from now on.
Firts they tell you something is approved, but it's not. You have an appointment and you have to wait an hour. They promise you they'll call you and they don't.
The service staff are very nice and friendly. Their appointment booking via text messaging and email are very convenient and reponsive. They take customer complaints seriously and will try their best… MoreThe service staff are very nice and friendly. Their appointment booking via text messaging and email are very convenient and reponsive. They take customer complaints seriously and will try their best to resolve your concerns. Less
Blair Martin in service is AMAZING!!! I have never been treated so nicely by someone in car servicing before. Normally I am on constant alert because I feel like I'm treated like one of those &quo… MoreBlair Martin in service is AMAZING!!! I have never been treated so nicely by someone in car servicing before. Normally I am on constant alert because I feel like I'm treated like one of those "stupid women" that they can just say EVERYTHING is broken too. Blair didn't do that. He respected me as an equal & he went over above to make sure I had a vehicle to drive while mine was being fixed. He even phoned us to make sure we were ok while we were waiting for the part. They have now earned my service on my new Ford & I WILL NEVER RETURN TO SHERWOOD FORD where I bought it. Sometimes when your in a bad situation you think it's good until your treated right. I have been treated right by Blair. Thank you! And thank you Koch Lincoln Ford! Blair, you make that place run☆☆☆ ***1year later*** We had damage to our ford because our breaks seized up and our car started slipping on the ice and slipped into the curb. Our car was still under warranty and we had additional tire warranty. We had damage to our tire, rim and a bar underneath the car. We tried to explain something was wrong with the breaks wich caused the whole mess. However, they refused to put anything through warranty. In the end we couldnt even take it to a cheaper shop because they said it would void our warranties. So we were stuck with a $3200 bill at Christmas that really made things difficult for us during the season. What we paid still should have went through warranty because the breaks either froze up or are faulty and now we are waiting for the breaks to go out again. UNSAFE and VERY UNFAIR when you pay for extended warranties and expext to be covered! Funny thing is when we take our Lincoln there, we get excellent service??? Less
