Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Update: The GM reached out and they are willing to buy back the car. The GM and Sales-manger were very kind and did make the situation right. Just wish we didn’t have to go through all of this, but gr… MoreUpdate: The GM reached out and they are willing to buy back the car. The GM and Sales-manger were very kind and did make the situation right. Just wish we didn’t have to go through all of this, but grateful for the GM and his assistance. Update: we have now had to take are new car in from this dealership 4 TIMES for warranty repair. We are now using team ford for repairs as we can no longer trust this dealership. They are unwilling to take back the car and or trade in without a 10k loss. We recently purchased a brand new 2024 Ford Mustang from this dealership and unfortunately, our experience has been very disappointing due to issues with the vehicle itself. While the sales and finance process was smooth and the staff was polite and professional throughout, the quality of the car and the lack of proper quality control is frustrated. Shortly after purchasing, we discovered damage to the right lower panel/underside of the vehicle (panel was bent in) that was caused at the factory. While this was covered under warranty, the first repair attempt failed. On the second visit, the root cause (missing foam in one of the panels) was fixed. Just a few days after that repair (today), we noticed the paint was peeling from the back of the car. At this point, we’ve decided to take the vehicle to a different Ford dealership for further repairs, as our confidence in the vehicle’s build quality and the thoroughness of the inspection was poor. This was supposed to be an exciting purchase, but dealing with multiple factory-related issues on a brand new vehicle has made the experience stressful and disappointing. Again, the service team was friendly, and the buying process was easy, but the overall quality control from Ford and the initial inspection before purchase were clearly lacking. Less
Tim Matt and Tom were great they made it work for us and got us into exactly what we wanted
Koch Ford, always efficient and professional in the way they help customers!
Always a great experience. We always feel well taken care of. The service and knowledge of their product is great. Highly recommend this team
We recently purchased a Lincoln Aviator from Koch Ford Lincoln and had a great experience from our salesman: Andres. From the moment we walked into the dealership, he was professional, knowledgeable,… MoreWe recently purchased a Lincoln Aviator from Koch Ford Lincoln and had a great experience from our salesman: Andres. From the moment we walked into the dealership, he was professional, knowledgeable, and genuinely helpful. He went through all the vehicle options and took us for a test drive, and the best part was that he never pressured us to buy. He asked us what we wanted, and he made it happen. Ana was also wonderful. She went through all the paperwork with us, made sure we understood everything, and was very patient with us and our two kids. Her honesty and attention to detail made the entire process smooth and stress-free. We truly felt like Andres and Ana had our best interests in mind every step of the way. We’re very happy with our new SUV and would highly recommend Koch Ford Lincoln to anyone looking for a great car-buying experience! Less
