Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Thanks to everyone at Koch Ford. Jared, Nav, and Phil. Best experience purchasing a vehicle! Would definitely recommend.
Bought 2 new F150s from Koch in the past decade and found them fair and reasonable until I just tried to buy my 3rd. Offer had a base price above advertised and trade in value was laughable. Not sure… MoreBought 2 new F150s from Koch in the past decade and found them fair and reasonable until I just tried to buy my 3rd. Offer had a base price above advertised and trade in value was laughable. Not sure what caused the shift from reputable to reprehensible but I would look elsewhere if I were you, I certainly will be for all my future purchases. The experience has left me questioning my affinity for Ford. Disappointed by you Koch. Less
Once again Jared has put a huge smile on mine and my boyfriend faces. Jared and his coworkers were all so helpful. The sales manager came to thank us which was very nice of him. Jared is the most hone… MoreOnce again Jared has put a huge smile on mine and my boyfriend faces. Jared and his coworkers were all so helpful. The sales manager came to thank us which was very nice of him. Jared is the most honest sales man we have seen, there’s no pressure sales and he does everything in his power to get you exactly what you want. Jared makes it feel like he’s more of a friend than sales man, it makes buying a truck fun. 10/10 recommend Thai dealership Less
They are crooks. Brought vehicle in for repairs. After $5,000.00 in repair bills they come back to us to tell us the vehicle needs a new motor. Nothing was fixed after paying $5,000.00. They wanted an… MoreThey are crooks. Brought vehicle in for repairs. After $5,000.00 in repair bills they come back to us to tell us the vehicle needs a new motor. Nothing was fixed after paying $5,000.00. They wanted an outrageous amount for a new motor. It was running when we took it in and we had to get a tow truck to pick it up. Less
Very happy with our service. I was early and they took me in right away. When we found a last minute issue they took care of it right away. Very happy dealing with everyone there. I highly recommend.
