Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,528 reviews
While I’m out vehicle due to another shop Jay and Blair went above and beyond to protect me against that shop and dealt with all the drama that came with it . No matter how horrible my experience with… MoreWhile I’m out vehicle due to another shop Jay and Blair went above and beyond to protect me against that shop and dealt with all the drama that came with it . No matter how horrible my experience with the other shop was they showed compassion and care for me as a customer and I cannot thank them enough for it . Less
Had my car in for basic maintenance at Kosh ford and had a wonderful experience! Everything was easy from booking to pick up. Angie was my advisor and I cannot express how helpful, professional and ki… MoreHad my car in for basic maintenance at Kosh ford and had a wonderful experience! Everything was easy from booking to pick up. Angie was my advisor and I cannot express how helpful, professional and kind she was. Less
Fantastic team at Koch Ford, Frederico in sales went above and beyond, Blair and his service team, we're very professional friendly and efficient, Blair took the time to explain everything that wa… MoreFantastic team at Koch Ford, Frederico in sales went above and beyond, Blair and his service team, we're very professional friendly and efficient, Blair took the time to explain everything that was done to my truck. I have found my new car dealer and service department. Less
I came in for a recall on my Lincoln. Angie was so amazing. She’s kind, welcoming & never did I feel pressured to do any additional services although I do value all the recommendations. Detailing… MoreI came in for a recall on my Lincoln. Angie was so amazing. She’s kind, welcoming & never did I feel pressured to do any additional services although I do value all the recommendations. Detailing did a fabulous job cleaning my car. Thank you :) Less
Good and fast recall repair
Great service, got answers to every single question and concern I had and very quick in every step of the service process
