Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Just had to update a system but was done on time and with courtesy. Am a previous customer but first time with this vehicle. Will return as needed.
Great dealership! I bought a Lincoln MKX from Brad and he was amazing to deal with and Leanne In finance went above and beyond! I will definitely be buy any future vehicles from Koch!
Very friendly, great service.
Great experience! Had dropped off my vehicle for some warranty work and an oil change. There were some complications on the repairs which I understand does happen. The service manager Blair had reache… MoreGreat experience! Had dropped off my vehicle for some warranty work and an oil change. There were some complications on the repairs which I understand does happen. The service manager Blair had reached out to me directly and advised on the issue which required the vehicle to stay over the weekend. Communication throughout the visit was prompt and precise. The complementary Uber rides are a fantastic feature. Would recommend to a friend. Less
Smooth transaction
