Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Friendly counter staff but the policy should be to review the invoice prior to making payment. There was no explanation of charges prior to asking for payment. Also there was recommended work and I wo… MoreFriendly counter staff but the policy should be to review the invoice prior to making payment. There was no explanation of charges prior to asking for payment. Also there was recommended work and I would have liked to have a discussion regarding how to proceed. I should have just went to Lube City. Less
The service was great.
Easy to deal with. A++ service. Delivered my truck to me as I couldn’t make it into town
Great service. Very professional and friendly staff. Got it done before estimated time. Easy location access. They also got me an uber to drop off and pick up. Definitely a good experience.
