Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Easy in and out, professional service. Great people.
From the moment I arrived with my recently purchased F150 platinum , I was impressed by Ryan Darbin , He is very professionalism and courtesy of your staff. He explained the entire process to me, and… MoreFrom the moment I arrived with my recently purchased F150 platinum , I was impressed by Ryan Darbin , He is very professionalism and courtesy of your staff. He explained the entire process to me, and I felt confident that my car was in capable hands.appreciate your help Ryan !!keep doing a good work . The quality of the service itself was outstanding. My car now runs more smoothly, and I can feel the difference in its performance. The oil change was done efficiently, and the technicians checked and addressed other important maintenance issues as well. Moreover, the pricing was fair and transparent, without any surprise charges. I appreciate your commitment to customer satisfaction and transparency. I will undoubtedly be returning for future car maintenance and recommending your services to friends and family. Thank you for going above and beyond to ensure my truck’s well-being. F150 platinum oil changed and serviced at your establishment, and I wanted to express my gratitude and satisfaction with the experience. Less
Friendly service coordinator and loaner car delivery drivers. Efficient and quick service. I was very pleased with the car detailing done along with the oil change.
"I had a fantastic experience at Koch Ford Lincoln! The manager and my service advisor went above and beyond to provide me with excellent service. They explained everything thoroughly and were in… More"I had a fantastic experience at Koch Ford Lincoln! The manager and my service advisor went above and beyond to provide me with excellent service. They explained everything thoroughly and were incredibly helpful throughout the process. I'm so impressed with their service that I'll definitely be buying another Lincoln vehicle from them. If you want top-notch service, Koch Ford Lincoln is the place to go!" Less
yet again another amazing level of service at Koch!!!
