Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,395 reviews
Very good service and nice customer service.Thanks so much 💯❤️
I've always had good experience here, and have been a customer for over the last 10 years. My vehicle is always returned by the promised time frame with all agreed work completed.
Best service I’ve received from any dealership in the city. Will definitely be getting my vehicle serviced only here. Had Danielle and Jay help me and make my visit super easy.
Ten years ago, I would never have considered buying a truck sight-unseen from a dealership 400km from home. Times being what they are, you have to be decisive and trust the dealership folks to hold u… MoreTen years ago, I would never have considered buying a truck sight-unseen from a dealership 400km from home. Times being what they are, you have to be decisive and trust the dealership folks to hold up their end. The entire deal was done over the phone - evaluating my trade-in, choosing options, setting up the financing - and I spent maybe 45 minutes in the building when I picked up my new truck. Thanks to Brennan, Brad and Tyler for making the process quick and painless. Less
