Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
Not a good experience.After waiting two days,more than $800 maintenance,make my truck even worse
I'm sure that most of the team is great at Koch Ford Lincoln, but the General Manager is an absolute tool. Tried to bring something to his attention, and received numerous condescending emails in… MoreI'm sure that most of the team is great at Koch Ford Lincoln, but the General Manager is an absolute tool. Tried to bring something to his attention, and received numerous condescending emails in return. Apparently it was my fault that they decided to close their Service Department on a Saturday, and I should have called to make sure they were open. Steer clear, and go to Waterloo Ford Lincoln instead. Less
Recommend Andres, great salesman.
If you want great customer service. Go to Koch Edmonton and talk to Blair the service manager. He will go above and beyond for his customers. Keep up the great work and thank you!!!
Pierre was very knowledgeable and easy to work with! Great experience.
