Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,400 reviews
From the time I checked in for a routine maintenance until the time which they promised me my Lincoln would be ready was PERFECT….. A++++ The staff was pleasant and VERY easy to deal with and their pr… MoreFrom the time I checked in for a routine maintenance until the time which they promised me my Lincoln would be ready was PERFECT….. A++++ The staff was pleasant and VERY easy to deal with and their professionalism was perfect!!! Thanks everyone….. Less
The staff make you feel welcome and are very pleasant to deal with. I had a complex software issue that many dealerships were having issues with, Koch stuck with it until it was complete. Great servic… MoreThe staff make you feel welcome and are very pleasant to deal with. I had a complex software issue that many dealerships were having issues with, Koch stuck with it until it was complete. Great service. Less
I always receive such great service and all the staff are friendly and go above and beyond. Thank you
