Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
thanks for the friendly service, Andre. Andre was so down to earth and made the whole car buying experience a fun one. Everyone at Koch Ford and Lincoln seemed so friendly and genuinly made the whole… Morethanks for the friendly service, Andre. Andre was so down to earth and made the whole car buying experience a fun one. Everyone at Koch Ford and Lincoln seemed so friendly and genuinly made the whole experience so easy. Less
Amazing customer service by Danielle and the team at Koch Lincoln!
Arrived for appointment and vehicle was taken right away, was informed that would be take up to 4 hours. Received a call 1.5 hours and it was ready, was very pleased as I was waiting for it.
As usual, amazing customer service. I love the convenience features that I can use - text for appointments and to talk to the service reps, and the contactless pick up and drop off service they now h… MoreAs usual, amazing customer service. I love the convenience features that I can use - text for appointments and to talk to the service reps, and the contactless pick up and drop off service they now have. It's a lot more convenient for me to get my car serviced. Keep up the amazing work!!!! Less
