Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
Had a great experience from the sales to finance. They listened to what I was looking for and where prompt on communication.
We have been a customer of Koch Ford for 9 years and have bought 2 vehicles and worked through their service department for and service required. Everyone is so accommodating, they truly problem solve… MoreWe have been a customer of Koch Ford for 9 years and have bought 2 vehicles and worked through their service department for and service required. Everyone is so accommodating, they truly problem solve and I always love that I see familiar faces when I go in. You truly feel like part of a family. Blair and Paula in service … hands down best customer service I have ever received. Monica in sales was so friendly, knowledgeable and even was great with my hyper kids. Tyler in finance was quick, knowledgeable and went above expectations to get us the best result. Less
Did a recall, were quick and courteous.
Good friendly prompt service. Good environment
