Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
Awesome dealership and great service team.
We had a minor issue with our new car 2 weeks after we purchased it, made one phone call to Koch who looked after us like were family. Dropped our vehicle off that evening, received a loaner to use.… MoreWe had a minor issue with our new car 2 weeks after we purchased it, made one phone call to Koch who looked after us like were family. Dropped our vehicle off that evening, received a loaner to use. Our vehicle was repaired, washed and cleaned, ready for pickup by noon the next morning. Service was great, all service advisor’s treated us like royalty. Very pleased with the service and attention we received. Less
Easy to schedule appointments, courteous professional staff that explains details of the completed service.
Excellent service and people
