Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,404 reviews
Fantastic service from the front desk to our salesperson, Lucas, to Evan in finance. Great communication and everyone was very personable.
Took my second hand 2019 Lincoln MKC into Koch for a warranty issue. I was greeted by a very friendly service writer ( Paula ). They were able to correct the problem in a very short time. I was even a… MoreTook my second hand 2019 Lincoln MKC into Koch for a warranty issue. I was greeted by a very friendly service writer ( Paula ). They were able to correct the problem in a very short time. I was even asked if I wanted my vehicle washed. 5 star for the service department. Less
They were very good to deal with and knew what the problem was and fixed it quickly. I especially liked how they would text you every day as to what was needed to be fixed and gave you a progress repo… MoreThey were very good to deal with and knew what the problem was and fixed it quickly. I especially liked how they would text you every day as to what was needed to be fixed and gave you a progress report every day. Less
Service writer Mitch is an absolute ambassador for Koch Ford. A first class customer service person. Thanks to Mitch and Jane for their help this week.
