Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
I'm giving this place a one star because I couldn't choose no stars as this place deserves to have the poorest review. My wife and i purchased a vehicle from them that they practically polishe… MoreI'm giving this place a one star because I couldn't choose no stars as this place deserves to have the poorest review. My wife and i purchased a vehicle from them that they practically polished up and hid all the flaws. When we bought it a few months ago we were super happy and excited, at first glance and test drive everything seemed excellent. A few weeks later and all the way up to now we're discovering problems left right and center! This vehicle needed a wheel alignment, tires and a couple sensors and it being a land rover this isn't cheap stuff to fix especially when we were told that this car was in excellent shape and serviced. We even got a tire warranty package and when we got our first flat a week after owning it we took it in to them for them to still charge us and not acknowledge there warranty agreement. I'm very very unimpressed on how a dealer can do this to people! I'm giving everyone that reads this a warning to not purchase a pre owned vehicle from them, my wife and I are now stuck paying for all these problems and can't even get out of this vehicle. Oh and sorry when we took it in to get the flat fixed a week after buying it that's also when they said it needed a wheel alignment so why wasn't this all fixed and newer tires put on it before they sold it? KOCH you're terrible Less
I purchased my 2017 Ford Escape at Koch Ford Lincoln and can not be happier with my decision. The professionalism of Jeremy Koch and Monica Townsend was outstanding! If you are in the market for a v… MoreI purchased my 2017 Ford Escape at Koch Ford Lincoln and can not be happier with my decision. The professionalism of Jeremy Koch and Monica Townsend was outstanding! If you are in the market for a vehicle, I highly recommend coming in and seeing Jeremy, Monica or any one of the sales staff. You will not be disappointed! Less
Tyler did a great job hearing my wishes and presenting options. He was quick to respond and made me feel very comfortable throughout the buying process. I was very happy with my trade value and my n… MoreTyler did a great job hearing my wishes and presenting options. He was quick to respond and made me feel very comfortable throughout the buying process. I was very happy with my trade value and my new Ranger is perfect! Thanks Tyler! Less
Always a great service department at Koch!
