Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
I don’t always go the dealership route, often I do repairs when I can. I had a fuel pump failure that ended up with a problem chasing and had to get back to my family in another city. As the issues… MoreI don’t always go the dealership route, often I do repairs when I can. I had a fuel pump failure that ended up with a problem chasing and had to get back to my family in another city. As the issues were discovered basically at cut off time, the repair was going to head into the next day. Long story short, Kenrose understood what my challenges were with being away from home for an additional day and she came up with an overly kind solution - and found a way to get me home to my family. Highly, highly recommended. Highly. Thank you Kenrose. Less
Ed in service was amazing to deal with, I had a lot of recalls on my truck and he was confident he could get them all completed that day as I was concerned because I need my vehicle for my job. He fol… MoreEd in service was amazing to deal with, I had a lot of recalls on my truck and he was confident he could get them all completed that day as I was concerned because I need my vehicle for my job. He followed through with his promise and even delivered the truck earlier then promised. I was very pleased and will definitely go back again. Less
Amazing experience when buying my new Ford F-150 from this dealership. Very professional, friendly, and caring. I felt no pressure into a sale They were very fair with negotiating and working out a de… MoreAmazing experience when buying my new Ford F-150 from this dealership. Very professional, friendly, and caring. I felt no pressure into a sale They were very fair with negotiating and working out a deal when trading in my car. I’m so happy with my service I received from Koch Ford and of course my new truck!😍 Less
Very friendly service department. The service was done in short order.
