Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
Great.
Worst service in Edmonton!!!
Tavis in service goes above and beyond! this place is my go to Ford store. Keep up the great service! Paul EEC Motors
The service staff at Koch have been friendly and smiling every time I go in for maintenance. I appreciate that at 7:30 am!
The service was great by both service consultants Eduardo (Eddie) and Blair. I had my SUV back on time as requested with quick thru service and paperwork. Thanks
Koch Ford went above and beyond when selling me the perfect vehicle. The staff was friendly, amazing and weren’t pushy on selling the car. They gave phenomenal service with my concerns and were more t… MoreKoch Ford went above and beyond when selling me the perfect vehicle. The staff was friendly, amazing and weren’t pushy on selling the car. They gave phenomenal service with my concerns and were more than happy to make it the easiest and smoothest purchase! I highly recommend Shelly in the sales department as she with give you the best experience possible! Koch Ford is the best dealership in Edmonton ! Less
