Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,405 reviews
The only one star give to the salesman who helped me. While we were making a deal, sales manager only approved 25000 for my 2015 ram limited EcoDiesel, and he said no more people can buy the new limit… MoreThe only one star give to the salesman who helped me. While we were making a deal, sales manager only approved 25000 for my 2015 ram limited EcoDiesel, and he said no more people can buy the new limited EcoDiesel for 50000 but can’t find any real deal anywhere. Finally he found a Laramie 2015 EcoDiesel for 32000 and saying what will be the difference between the trim level? 2000! Holy I got shocked. You selling your platinum nearly 20000 more than the lariat, as a sales manager give random BS words is very irresponsible. Also the whole time he was yelling to me. I had absolutely no clue what the hack is going on with that guy. As a potential customer, willing to make a deal to get a new ride should be treated more respectfully. Will never show up this shop again and I will definitely telling everyone the experience I had. Less
Had an amazing experience with Koch Ford in the purchase of my new F350. I live 6 hours away and they made everything easy. Dealt with sales, financing, parts and service to make sure the truck had ev… MoreHad an amazing experience with Koch Ford in the purchase of my new F350. I live 6 hours away and they made everything easy. Dealt with sales, financing, parts and service to make sure the truck had everything I wanted or needed prior to delivery. Everyone was very helpful, kind and accommodating. Special thanks to Federico in Sales, Dax in Finance and Erin in parts. Less
Great experience so far since switching from the dreaded Denny Andrews Ford. Kenrose was easy to deal with and very accommodating. Would recommend to anyone.
