Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,406 reviews
Sales and Finance were so professional! It was sad to trade in my Mitsu but this was seriously the best experience I have had yet, with a dealership.
"I had a great deal for my new Nissan qashqai and is a smooth ride, I love it..I had my old car with a different car dealer, it was really bad experience, interest rate was worse, but when I went… More"I had a great deal for my new Nissan qashqai and is a smooth ride, I love it..I had my old car with a different car dealer, it was really bad experience, interest rate was worse, but when I went to Koch ford Lincoln place at gateway, Edmonton, this gentlyman gave me the best deal and the interest is best, 6x less than my first dealer..thank you C. Less
Took my truck to the boys in the Koch Ford body shop for some insurance work and I gotta say from start to finish, they were awesome! Professional, polite and fast. They even handled getting a rental… MoreTook my truck to the boys in the Koch Ford body shop for some insurance work and I gotta say from start to finish, they were awesome! Professional, polite and fast. They even handled getting a rental booked for my, I would strongly reccomend them to anyone and everyone! Thank you so much! Less
Huge thanks to Carmelo Esposito and the manager for being a great help in getting me into my new truck. Would definitely recommend going to check them out. Friendly, very welcoming, knowledgeable and… MoreHuge thanks to Carmelo Esposito and the manager for being a great help in getting me into my new truck. Would definitely recommend going to check them out. Friendly, very welcoming, knowledgeable and looking out for the best in the customer. Less
Our vehicle was repaired and returned to us as promised. Very friendly staff.
