Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,362 reviews
This dealership is always on top of my services, Paula made sure to keep me informed of the progress and call with any concerns that the service staff had about my 3RD Lincoln product.
Wouldn’t sell me a car cause I wanted to pay cash apparently because mustangs get exported. Why is that my problem and why do I care. I save up cash to buy all my vehicle because I don’t believe in fi… MoreWouldn’t sell me a car cause I wanted to pay cash apparently because mustangs get exported. Why is that my problem and why do I care. I save up cash to buy all my vehicle because I don’t believe in financing. Lost a sale and I won’t ever buy a vehicle from Here again. Ended up buying one for cash at another dealership. Total waste of time. Less
When I had issues where the drivers side the door on my 2009 F150 the wouldn't open. Service was able to get the panel off and open safely. Mitchell was able to find the parts locally and get me b… MoreWhen I had issues where the drivers side the door on my 2009 F150 the wouldn't open. Service was able to get the panel off and open safely. Mitchell was able to find the parts locally and get me back on the road on the same day. Everything now works and is tight w no rattles. I'm always concerned when trim comes apart! Less
Great service, great prices, friendly staff.
