Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,362 reviews
Answers call and persistent
I bought my vehicle from Koch but was getting service done at a local Ford Dealership. We decided to go back to Koch after the local ford dealership refused to fix a seal that was causing my vehicle t… MoreI bought my vehicle from Koch but was getting service done at a local Ford Dealership. We decided to go back to Koch after the local ford dealership refused to fix a seal that was causing my vehicle to leak transmission fluid. Koch got my vehicle fixed in a very timely matter and even paid for our rental so we didn’t miss any appointments. We were very satisfied and will be coming back to Koch for the rest of our future services. Less
This is my favorite Edmonton Lincoln dealer
Dwight and Shelly are rock stars. Shelly ensures that all your questions are answered, makes sure you understand your vehicle prior to leaving. The whole experience was a positive. Dwight makes you… MoreDwight and Shelly are rock stars. Shelly ensures that all your questions are answered, makes sure you understand your vehicle prior to leaving. The whole experience was a positive. Dwight makes you feel like you are part of his family. Truly a classy guy. Less
I started out with an inquiry not really expecting to get into a new vehicle but the experience with Brennan and Pierre was top notch and made a great deal happen. These 2 went to work on what I want… MoreI started out with an inquiry not really expecting to get into a new vehicle but the experience with Brennan and Pierre was top notch and made a great deal happen. These 2 went to work on what I wanted and worked to get me what I wanted. Very pleased with my purchase and will definitely look to Koch for my next vehicle. Less
Had a great service from Koch Ford Scott in service was a great help Brett helped out which was excellent service Carlos was very helpful when I walked in also Rob Watson the shuttle driver I was a li… MoreHad a great service from Koch Ford Scott in service was a great help Brett helped out which was excellent service Carlos was very helpful when I walked in also Rob Watson the shuttle driver I was a little bit too far to be picked up but they took care of me after all the car was ready in one day and I was pleased Less
