Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,348 reviews
Great services with friendly people
Was not impressed by the service. 180$ repair and a 800$ attempt at an up sell. Worst part was I had to tell them to take it for a drive and see if they work they did fixed it. And the hourly rates...… MoreWas not impressed by the service. 180$ repair and a 800$ attempt at an up sell. Worst part was I had to tell them to take it for a drive and see if they work they did fixed it. And the hourly rates... jeez people who go here must have deep pockets. Personally Freedom Ford gives better service, same factory tools and training. HONEST advice. Heck for the price difference Denham Ford in Wetaskiwin is way cheaper for the 30 min drive. Must be so they can pay for the fancy show room. Less
