Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,348 reviews
1st oil change on the new truck, staff were all friendly and appointment went off without any waiting. Love this truck!
Arrived to Koch and was taken in immediately. Friendly, fast service with a fair price. Complimentary water and nice seating area. Overall a great experience. Service writer went over all aspects of t… MoreArrived to Koch and was taken in immediately. Friendly, fast service with a fair price. Complimentary water and nice seating area. Overall a great experience. Service writer went over all aspects of the multipoint checks and ensured I understood everything. Less
From my first contact with Carlos on the 'phone to Scott in service I was ( and am ) happy with how I was treated and the timely way in which a potentially bad issue was addressed. Thanks, guys...… MoreFrom my first contact with Carlos on the 'phone to Scott in service I was ( and am ) happy with how I was treated and the timely way in which a potentially bad issue was addressed. Thanks, guys...... Less
I got great customer service from them!! The staffs are all friendly and professional. I feel that they are honest and can gain my trust. When they did the maintenance for my car, they found a problem… MoreI got great customer service from them!! The staffs are all friendly and professional. I feel that they are honest and can gain my trust. When they did the maintenance for my car, they found a problem and they will do the extra work with free of extra charge because they told me that part of problem is covered under warranty. Less
Unbelievable customer service, happy to bring my car here for service
