Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
Awesome customer service
Blair is very knowledgeable and really helpful. Staff is very friendly
Had the best buying experience. The folks at Koch worked within our hectic schedule to find us a great deal on the vehicle that best fit our lifestyle. Can't wait for our next visit to Koch!
They installed the wrong part, and won't admit it. So now I'll be going to small claims court, also when I asked if we could settle this I was told to get out of the store.
Outstanding service! This latest purchase has been the most painless and easy transaction on a new car I have ever had. Shelly bent over backwards to make sure I got the car I wanted and at a fair pri… MoreOutstanding service! This latest purchase has been the most painless and easy transaction on a new car I have ever had. Shelly bent over backwards to make sure I got the car I wanted and at a fair price. We've bought two vehicles from Koch now and it's been an absolute pleasure to deal with them. Less
