Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
Quick and conscientious
Blair and Angelena always takes great care of my car and are honest with the work that actually need me to be done!! They always have things done in a timely manner!!
Mike is a very pleasant sales person. We loved the new 2018 Escape.
I came to this location, a bit out of my way simply because of bad experiences with Zender, City and Denny Andrews. Stay clear of Denny Andrews. Of those three Ford dealerships I have gone too, this f… MoreI came to this location, a bit out of my way simply because of bad experiences with Zender, City and Denny Andrews. Stay clear of Denny Andrews. Of those three Ford dealerships I have gone too, this fourth new one for me is best so far. They are not perfect, with lack of easy parking but the service of the vehicle is good. The service manager Blair in the day is awesome at getting to the bottom of the problem and getting back to me with the solution and then agreement to fix it. They are even willing to pick up my vehicle here at the office and then drop it back to me later, now that is service although I don't need that but wow :) Less
