Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,349 reviews
I am finding somewhere else to go that provides some service. My story: booked online, got confirmation email for 10AM. Replied to Carlos that I needed vehicle by 3PM. (had another appointment). No an… MoreI am finding somewhere else to go that provides some service. My story: booked online, got confirmation email for 10AM. Replied to Carlos that I needed vehicle by 3PM. (had another appointment). No answer back from Carlos. Brought vehicle in and all documentation filled out with Scott. Again mentioned needed vehicle by 3PM. Was told "we should be able to do that. Called Carlos at 2:30 wondering if I could pick up the vehicle. Told they would call me right back.( no such luck). Called again at 4:30 after my daughter drove me to the other appointment. Said vehicle is just about done. No explanation or comments on why they didn't meet the 3PM time. Picked up vehicle and everyone gone home except counter staff. Less
Great customer service, great team , Professional and efficient. Fair pricing.
Picked me up at the airport and got me a great price on a fancy new Superduty! Thanks Koch Ford for the new Luxury Land Yaht!
