Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,362 reviews
The success of any business is a quality product and quality service Kyd gave my wife Henriette and I a coutious welcome, He was knowledgeable and respectfull. Kyd was punctual and organized open to a… MoreThe success of any business is a quality product and quality service Kyd gave my wife Henriette and I a coutious welcome, He was knowledgeable and respectfull. Kyd was punctual and organized open to all questions and answered them with integrity we were given a thorough explanation of the exterior and interior of all the cars functions he told us to call him any time for any further questions I left with trust from Koch Ford Lincoln John Belcourt Less
Kyd Connick and the team at Koch answered all our questions leading up to the deal in a prompt and professional manner. He went out of his way to make sure that we understood all the features of the… MoreKyd Connick and the team at Koch answered all our questions leading up to the deal in a prompt and professional manner. He went out of his way to make sure that we understood all the features of the vehicle and were comfortable with it in every way. Thanks for a great new vehicle buying experience. Less
Fantastic buying experience! Kyd Connick was super helpful and very knowledgeable. Walked in to look one day and drove my new car away the next! An enjoyable experience all around!
Kyd Connick was knowledgeable, professional and made the buying experience pleasant. The Lincoln MKX is a pleasure to drive, has great features, is a great looking vehicle and the envy of my neighbour… MoreKyd Connick was knowledgeable, professional and made the buying experience pleasant. The Lincoln MKX is a pleasure to drive, has great features, is a great looking vehicle and the envy of my neighbours. Just picked up a new 2016 MKX and was amazed at the advances in technology in the 3 years since I bought the 2013 MKX. The movement to switches vs. touch screen is positive as is the improvement in SYNC. I am very pleased with my new purchase. Koch was very accommodating in remedying a manufacturing defect in the transmission of my 2019 Nautilus. They showed they really cared. Less
And you are right !!!!!My exprience with Koch ford is the worst even I've been through. My sale person name Jacob and never follow up with me what time to pick up my new ride and I think i"m… MoreAnd you are right !!!!!My exprience with Koch ford is the worst even I've been through. My sale person name Jacob and never follow up with me what time to pick up my new ride and I think i"m just a number to them. I have ask Jacob for is business card and there need to train the sale person. I will never purchase any Suv from this dealership. Less
NEVER BUY YOUR VEHICLE FROM KochFord!! My exprience with Koch ford is the worst even I've been through. I purchased their pre-paid service plan when I bought the vehicle from Koch Ford, but found… MoreNEVER BUY YOUR VEHICLE FROM KochFord!! My exprience with Koch ford is the worst even I've been through. I purchased their pre-paid service plan when I bought the vehicle from Koch Ford, but found out they missed several services, which around $800 value based on their service report. when I came back to them and they denied with a very rude attitude and told me there is nothing they could do. They treated you like God before you purchase their vehicle, but treat you like a dog after you bought. They will also recommond some unnecessary pre-paid service to you when you buy new car. Once you bought it, they will tell you something, which is supposed to be covered in the service plan, is not covered unless you read your contract very carefully and also check their service report word by word. Otherwise, you may miss some important service but not realized at all and they would not admit their mistakes and completely ignore you. The worst Ford dealer in Edmonton. Not recommonded at all. If you still want to buy the vehicle from them, then don't buy their pre-paid service plan, it would NOT save you any dollar, might cost MORE!! If you already bought it and do maintainance there, READ YOUR SERVICE REPORT VERY CAREFULLY WORD BY WORD!! Hope this help you guys. Less
