Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,387 reviews
NEVER BUY YOUR VEHICLE FROM KochFord!! My exprience with Koch ford is the worst even I've been through. I purchased their pre-paid service plan when I bought the vehicle from Koch Ford, but found… MoreNEVER BUY YOUR VEHICLE FROM KochFord!! My exprience with Koch ford is the worst even I've been through. I purchased their pre-paid service plan when I bought the vehicle from Koch Ford, but found out they missed several services, which around $800 value based on their service report. when I came back to them and they denied with a very rude attitude and told me there is nothing they could do. They treated you like God before you purchase their vehicle, but treat you like a dog after you bought. They will also recommond some unnecessary pre-paid service to you when you buy new car. Once you bought it, they will tell you something, which is supposed to be covered in the service plan, is not covered unless you read your contract very carefully and also check their service report word by word. Otherwise, you may miss some important service but not realized at all and they would not admit their mistakes and completely ignore you. The worst Ford dealer in Edmonton. Not recommonded at all. If you still want to buy the vehicle from them, then don't buy their pre-paid service plan, it would NOT save you any dollar, might cost MORE!! If you already bought it and do maintainance there, READ YOUR SERVICE REPORT VERY CAREFULLY WORD BY WORD!! Hope this help you guys. Less
My experience at Koch Ford Lincoln was great. Jacob was a very amiable person to work with and he had some vehicles picked out for me upon my arrival based on the information I had given to me prior t… MoreMy experience at Koch Ford Lincoln was great. Jacob was a very amiable person to work with and he had some vehicles picked out for me upon my arrival based on the information I had given to me prior to my visit. My test drives were stress-free and he seemed very knowledgeable about the features of the vehicles and allowed me to test the vehicle at different (legal) speeds, test the brakes, etc. He seemed sympathetic to the fact that I was shopping around at different brand dealerships and didn't try and guilt or pressure me into buying from him. When I came back a second and third time to the dealership he was very agreeable to me doing another test drive on the vehicle I was considering. In the end I got what I think is a great deal from him when I purchased the Fiesta and the car was handed over to me, freshly detailed. He helped me set up my SYNC feature when I picked up the vehicle and his service extended past the point of purchase when I had subsequent questions about the vehicle. He pointed me to the right people for what I needed to know. I would recommend anyone going to Koch request Jacob. He seemed like not only an educated employee, but a trustworthy and reliable person. Less
A family run dealer with exceptional staff. I've bought my last 4 vehicles at Koch, new and used, they take care of their clients and meet and exceed every reasonable expectation.
bought a used Lincoln from the pre-owned department the staff was very helpful and the service Darryl and his team gave was remarkable I had a small issue with the car and they went above and beyond t… Morebought a used Lincoln from the pre-owned department the staff was very helpful and the service Darryl and his team gave was remarkable I had a small issue with the car and they went above and beyond to fix it for me they even gave me a loaner car for the day...this is the second vehicle I have bought from them and will continue to do so in the future... Less
