Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,387 reviews
I have researched 2014 F150 FX4 through the Ford Canada website and at the end when it prompted for dealership I would like to visit, I wrote Koch Ford at Edmonton. Next day Shelley Posey send me an e… MoreI have researched 2014 F150 FX4 through the Ford Canada website and at the end when it prompted for dealership I would like to visit, I wrote Koch Ford at Edmonton. Next day Shelley Posey send me an e-mail introducing herself and asked to call her if I'm interested in discussing about the vehicle I have researched online the night before and she has also called me the same day and described me briefly all the deals they currently had. So I made an appointment and went to see her the same day, she was very friendly, professional and extremely knowledgeable about the truck as well as all the deals that were currently in place. She made me feel very comfortable and wasn't pushy or aggressive as some sales consultants I have came across in the past. She also got the sales manager to talk to me about some of the doubts I had on trading in my vehicle. I went back to see her in 4 days, she had got the truck ready for myself and the wife to test drive and she got a mechanic to look at our vehicle and gave us a fare trade in value without we having to fight over it. Also, working in conjunction with the sales manager, she was able to get us more discount than what she has originally told us. Over all, this is the sixteenth car I bought, I can honestly say she was the best sales consultant I have dealt with to this date next to another chap from Acura. We were very comfortable with her as well as Koch dealership. Sales manager Chuck Hyer was very professional and the finance manager Shelley Connick made the whole financing and purchasing extended warranty, accessories an enjoyable experience. I would definitely use Koch for all my service requirements going forward and in the future I'll buy any Ford vehicles from them without any hesitation what so ever. I truly believe a dealership makes a big difference than the vehicle manufacturer and Koch has met and exceeded our expectations. I'll recommend Koch Ford and Shelley Possey to anyone who I know would be interested in purchasing a vehicle. Less
The success of any business is a quality product and quality service Kyd gave my wife Henriette and I a coutious welcome, He was knowledgeable and respectfull. Kyd was punctual and organized open to a… MoreThe success of any business is a quality product and quality service Kyd gave my wife Henriette and I a coutious welcome, He was knowledgeable and respectfull. Kyd was punctual and organized open to all questions and answered them with integrity we were given a thorough explanation of the exterior and interior of all the cars functions he told us to call him any time for any further questions I left with trust from Koch Ford Lincoln John Belcourt Less
Kyd Connick and the team at Koch answered all our questions leading up to the deal in a prompt and professional manner. He went out of his way to make sure that we understood all the features of the… MoreKyd Connick and the team at Koch answered all our questions leading up to the deal in a prompt and professional manner. He went out of his way to make sure that we understood all the features of the vehicle and were comfortable with it in every way. Thanks for a great new vehicle buying experience. Less
Fantastic buying experience! Kyd Connick was super helpful and very knowledgeable. Walked in to look one day and drove my new car away the next! An enjoyable experience all around!
Kyd Connick was knowledgeable, professional and made the buying experience pleasant. The Lincoln MKX is a pleasure to drive, has great features, is a great looking vehicle and the envy of my neighbour… MoreKyd Connick was knowledgeable, professional and made the buying experience pleasant. The Lincoln MKX is a pleasure to drive, has great features, is a great looking vehicle and the envy of my neighbours. Just picked up a new 2016 MKX and was amazed at the advances in technology in the 3 years since I bought the 2013 MKX. The movement to switches vs. touch screen is positive as is the improvement in SYNC. I am very pleased with my new purchase. Koch was very accommodating in remedying a manufacturing defect in the transmission of my 2019 Nautilus. They showed they really cared. Less
And you are right !!!!!My exprience with Koch ford is the worst even I've been through. My sale person name Jacob and never follow up with me what time to pick up my new ride and I think i"m… MoreAnd you are right !!!!!My exprience with Koch ford is the worst even I've been through. My sale person name Jacob and never follow up with me what time to pick up my new ride and I think i"m just a number to them. I have ask Jacob for is business card and there need to train the sale person. I will never purchase any Suv from this dealership. Less
