Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,387 reviews
Chase and the associates really took the stress out of buying the car. I left with a good understanding of all the features. Great experience.
My experience at Koch was very good, right from the first phone call we were treated excellent, the price and deal was amazing, we came in from out of town and was met at the airport with a ride to th… MoreMy experience at Koch was very good, right from the first phone call we were treated excellent, the price and deal was amazing, we came in from out of town and was met at the airport with a ride to the dealership. There were no surprises and everything was what we were expecting. Chase was excellent to deal with and ensured every detail was taken care of.. Less
Wow, KOCH makes me say "OH MY KOCH" to every part of dealing with them through the service of buying my new 2013 Ford Fusion on 11/03/2014. The people that helped us, we owe great gratitude… MoreWow, KOCH makes me say "OH MY KOCH" to every part of dealing with them through the service of buying my new 2013 Ford Fusion on 11/03/2014. The people that helped us, we owe great gratitude to "Dax, Jacinda, Bob, Pat, & the Whole Koch team"! We didn't like our numbers while trying to purchase the same car else where, talked to Koch, and they were able to get us better numbers, on a shorter term, with lower interest. We are a everyday mid-twenties working couple, which in some aspects, can make buying a car a little more difficult. They "again" smashed the competition out of the ball park, lowered the interest and got us a shorter term and said the car would be ready by Saturday. When they asked if the car had everything we wanted. We mentioned a Car Starter, and they promised it would be installed for Saturday. We went out to go test drive the car, but the car was missing, why was it it missing, because the Koch team had taking the initiative to pull the car in the shop early and start installing the starter immediately ahead of the schedule we were initially told. Which is better then the test drive, because we were being looked after. Got home today after all the final paperwork! to Get a call from Koch that the car was ready, and would be dropped off tonight! Not Saturday. Like "OH MY KOCH" keep blowing my mind please. Severely IMPRESSED! Sarah & Lionel (free to use "OH MY KOCH" slogan :-) Less
As soon as we walked in Shelly greeted us with a warm friendly smile. she asked us what we were looking for (Ford Escape) and she found us a one that met everything we wanted and much more. The Ford E… MoreAs soon as we walked in Shelly greeted us with a warm friendly smile. she asked us what we were looking for (Ford Escape) and she found us a one that met everything we wanted and much more. The Ford Escape she found us is even better then we originally wanted or imagined. It had features we thought we could never afford, let alone in a brand new car!! and the best part she and Rob made it happen for us financially. What a great Team of people! Highly recommend them. Less
Happy, happy, happy!! I bought a 2013 Lincoln MKX. This is a top notch company and thrilled with everything so far! There was no pressure and everyone was very professional. Thank you so very much and… MoreHappy, happy, happy!! I bought a 2013 Lincoln MKX. This is a top notch company and thrilled with everything so far! There was no pressure and everyone was very professional. Thank you so very much and I will be happy to recommend Koch! Less
Everyone I dealt with at Koch Ford Lincoln were just awesome! Shelly did an awesome job spec'ing and finding the exact vehicle I wanted and then she arranged to have it brought in by truck. Then… MoreEveryone I dealt with at Koch Ford Lincoln were just awesome! Shelly did an awesome job spec'ing and finding the exact vehicle I wanted and then she arranged to have it brought in by truck. Then she put a great 2 way remote starter in it for me (and gave me good price on it). The finance people at Koch explained everything so I knew exactly what I was signing and they even took care of arranging my insurance on the new vehicle and transferred my registration for me - I didn't have to do anything. They had the vehicle I wanted ready when they said it was going to be ready, it was clean and perfect inside and out. Shelly took the time to go through the vehicle with me and show me all the major functions, then she handed me the keys, gave me a free tank of gas, thanked me for my business and sent me happily on my way. I would recommend Shelly and Koch Ford Lincoln to anyone looking to buy a new vehicle. Thank you Shelly! Thank you Koch! Less
