Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
They got me in quick Janice kept me up to date. Now the parts they installed did fail.. they didn’t charge me for the warranty tho (forgot) and I am getting it fixed today at a different ford because… MoreThey got me in quick Janice kept me up to date. Now the parts they installed did fail.. they didn’t charge me for the warranty tho (forgot) and I am getting it fixed today at a different ford because I travel for work! they called Koch and the manager said they will pay the warranty deduct and not to worry. I really appreciated that! So thank you Koch!! Less
We just purchased a previously owned vehicle from Andres & Nav - we had the best experience. Both were very personable and lovely to deal with. Would 10/10 recommend
Loved my entire experience. From ordering my new Navigator to picking it up. Even with the added stress of impending tariff threats, Kelly made the process as easy and straight forward as possible. Ev… MoreLoved my entire experience. From ordering my new Navigator to picking it up. Even with the added stress of impending tariff threats, Kelly made the process as easy and straight forward as possible. Even Nav upstairs in the finance office had everything prepared, which made the transaction smooth and stress free. Thank you for keeping me grounded through such an economically unstable time, and such a large purchase. Top tier sales! Less
Service is top of the class. Service staff are patient, courteous, extremely helpful.
Amazing service and employees!
Our experience was incredible. First class from the first interactions to team members stepping in to help with questions when needed as our sales associate was fairly new. Outstanding.
