Customer Reviews
Koch Ford Reviews | Trusted Ford Dealer in Edmonton, Alberta
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,520 reviews
I bought a used vehicle from Koch and had a great experience. Phil and Andres were excellent to deal with in sales and Nav made the closing very smooth. Would highly recommend this dealership!
Very friendly and helpful Service Advisor (Angie). Easy check-in process. Vehicle was ready when promised. Definitely my go-to Lincoln dealership.
Go see Lucas. Super nice, knowledgeable.
Lucas helped me buy my 2023 Ford Wildtrak and was a true professional with a personality. I came up from Calgary and all negotiations were handled ahead of time by text and phone, so pickup day was fa… MoreLucas helped me buy my 2023 Ford Wildtrak and was a true professional with a personality. I came up from Calgary and all negotiations were handled ahead of time by text and phone, so pickup day was fast, smooth, and gloriously stress-free. Nav in finance was incredible and somehow made paperwork not soul-crushing. Everything was smooth from start to finish. Lucas has a great sense of humour and is very easygoing, he kept things light and enjoyable and made buying a car way more fun than it has any right to be. 10/10! I’d highly recommend Koch to anyone looking to buy a Ford. Go Flames Go 🔥 Less
They carried out the service in a good prompt manner. The service writer was knowledgeable and had good interpersonal skills
