Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
Very accommodating to us who come from out of town for services. Also appreciate a cold bottled water and the courtesy cars.
The parts and service departments were very helpful to me. I recently bought a Ford explorer from a different dealer and needed some parts and information. I got everything I needed from these great p… MoreThe parts and service departments were very helpful to me. I recently bought a Ford explorer from a different dealer and needed some parts and information. I got everything I needed from these great people. Thank you. Less
Fast and efficient service and friendly staff makes me a customer for life. Great work guys!
They are pretty busy, but they still tried their bestto service my vehicleon schedule. Very professional service And good stuff.
Dealing with Chris was a breeze. Communication was fast and effortless, even though my inquiry came in on a Sunday while they were closed, he still went above and beyond. He personally went to the dea… MoreDealing with Chris was a breeze. Communication was fast and effortless, even though my inquiry came in on a Sunday while they were closed, he still went above and beyond. He personally went to the dealership, sent me detailed photos, answered all my questions, and even got on a call with me that same day. The next day, I went in for a test drive and everything was ready. Chris walked me through all the special features of the 2022 Bronco and made sure I left feeling confident and comfortable. I was in and out quickly, the whole team was great to work with, and the vehicle was exactly what I expected. So far, it’s been a five-star experience all around. Less
The key drop off system posed a challenge because the lot gets locked at night and the workaround wasn’t explained when I initially asked, but the service itself was five stars. Staff were friendly an… MoreThe key drop off system posed a challenge because the lot gets locked at night and the workaround wasn’t explained when I initially asked, but the service itself was five stars. Staff were friendly and efficient. My car was sparkly clean inside and out when it was delivered back to me. Less
