Customer Reviews
Koch Ford Lincoln is proud to serve Edmonton and surrounding communities with a focus on customer service, professionalism, and a dealership experience built on trust and transparency. Our customer reviews reflect the way we work every day, from our sales floor to our Ford service department.
We're also honoured to have received the 2025 Ford Diamond President's Award, marking our sixth consecutive year earning this recognition. This award is given to top-performing Ford dealers in Canada and reflects our ongoing commitment to customer satisfaction, dealership excellence, and the people we serve across the Edmonton area.
Read our latest customer reviews and see why so many Edmonton drivers choose Koch Ford for their next Ford truck, SUV, or car, as well as for ongoing maintenance, parts, and service needs.
2,394 reviews
We were looking to buy a new car and had a couple of features that had to be found. Stopped at Koch and meet a great sales person named Kelley. He was very knowledgeable about the Lincoln cars and we… MoreWe were looking to buy a new car and had a couple of features that had to be found. Stopped at Koch and meet a great sales person named Kelley. He was very knowledgeable about the Lincoln cars and we were showed the exterior and interior colours we were looking for. It was an easy decision as we felt comfortable with all the options and price. Made the deal and were introduced to the finance manager Nav. He was super nice and helpful Great experience from start to finish and we love the car. Highly recommend the Koch team Less
Efficient, well run, courteous, and over delivery on exceeding my expectations!
Start to finish, the staff and experience made everything super easy, quick, informative and smooth. I’m enjoying the experience.
Bought a truck paid cash it was used there was ONE thing they were supposed to have fixed. Got there to pick it up lo and behold WAS NOT fixed. I waited 3 hours for them to “fix it”. 3 weeks later stu… MoreBought a truck paid cash it was used there was ONE thing they were supposed to have fixed. Got there to pick it up lo and behold WAS NOT fixed. I waited 3 hours for them to “fix it”. 3 weeks later stuck with a bill to fix the same issue they “fixed”. What a joke. Less
Angie was extremely helpful in getting my vehicle serviced and back to me well within the promised time frame. Very happy with the service I received.
My experience with the company has always been fantastic
